Amrise Hotel Kitchener

We found the vault in one of the room doesn't work. Sink has crack in one of teh bathroom. Seemed like grey water leacking from the bottom of the Toilet, though we counldn't be so sure. Reported to staffs. THey immediately checked. Broken door safety lock. May have newely renovated but poor workmanship.Staff was good and cooperative. They listened immediately when we asked for soething.

They need to check rooms and make sure all items functions properly before renting it out.

Good location, close to shops and MRT.

HEALTH HAZARD Do Not Stay Here!! You are instantly overwhelmed by the smell of dust, mustiness and mould when you enter your room. The airconditioning unit was chock full of dust (see photo). The airconditioner actually broke near the end of our stay and we were given a new room. Both of our rooms at the hotel had the same issues.The bathroom had grime everywhere, including on the nasty, too small shower curtain. There's serious water damage in the ceiling of the bathroom (more photos) which is in multiple rooms on multiple floors. It is actively dripping from the ceiling at all times.I asked the reception to arrange a cleaning of the room, but nothing obvious was done to remedy the grimy mould. I went back again and mentioned the mould was giving me allergic reactions but there wasn't any real concern from them. I suffered allergic reactions on my skin and to my breathing. We would wake up with mosquito bites, despite this being an inner city hotel with sealed windows - they were living in the damaged ceiling.The housekeeping did not vacuum our room during our whole week long stay. But we did get a new bottle of water and a toothbrush each daily. I found a previous guest's old fruit in the fridge when we first arrived.Any positive reviews of this location are bought by the A Hotel company. They have an offer on their website for 10% off your stay with proof of a positive review. I spoke to other English speaking guests who were also all disgusted by their rooms.Unfortunately we were not in a position to change hotels. I was also very concerned that we would not be given our money back. I have made a formal complaint with Booking.com.

Hallway is clean and neat.

There are many to mention. The lift is not maintained well. The toilet/shower is inconsistent. The key cards are buggy. I had to go up and down to the front desk to fix the issue (but it did not really fix it). There's no loading/unloading lobby to use, and customer service is inconsistent. AC units are dirty.

Location is good for attraction, metro and restaurants.

Rooms are bit modern but fungus is there in walls.

Area location

Room very old and out of service run run down and not clean.

Smells bad, beddings are not clean. Hair all over the place. Cant sleep and it feels itchy. You cant even shower properl

Smells bad, beddings are not clean. Hair all over the place. Cant sleep and it feels itchy. You cant even shower properly it smells bad and they are not cleaning it. Not fit for SG Standard

Not a single thing

No proper washroom or bed, room were smelly and there is no proper toiletries provided , the towels are dirty and smelly

This has got to be the worse accommodation experience I have ever had. The staff were so rude and could not even offer a welcome. The room was the worse, asking for a refund as we felt we could not stay, they stored for time, apparently telling us they were making calls to the owner, to then be offered another 2 rooms, which were in just the same state as the first. To be told I needed to make contact with Booking.com to seek a refund and make a complaint. We booked into the Hotel Boss in Lavender, which turned out to be the total opposite, and yet the price was very similar. Would not recommend this hotel to anyone.

All the above.

It had vending machines outside of the hotel

We actually went to the wrong hotel . We didn't know there was another hotel with the same name . We didn't like how the bathroom was connected with the toilet . There was no separation or a towel on the floor for the comfort. Housecleaning doesn't fold the sheets .

Location n price

Room too small

Location is strategic

The cleaning service never clean the room. I stay for 5 night and only change the towel. Bad service.

Good location for Bus and MRT staff are very friendly and helpful . Will come back again next time

No breakfast

Smoky air everywhere in my room, however, the stuff didn't even make effort such as looking for other available room to replace.

its very close to everything that I want to visit

they dont implement properly the no smoking rules. we can smell inside our rooms that some other guest i think is smoking in their rooms

The location was good, close to metro stations and numerous restaurants and cafes. The hotel itself is basic and provides essentials one needs during stay.

Organization, management and maintenance should be significantly improved.

Nothing dirty and smelling bad

Smelling bad

Location clean room

Great location Near MRT stationNear Mustafa

Good location, close to many attractions in Singapore.

Accommodation with breakfast should be an option so guests would not go elsewhere for breakfast.

Location